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FAQs

Quality Caravan Awnings - Frequently Asked Questions

How can I purchase an awning?

There are a few ways you can purchase your awning.

The most simple way is to purchase online at www.qualitycaravanawnings.com. Choose which awning you like, input the size that will fit your caravan and add any extras which you may like to purchase (for example an annexe, carpet or storm straps). Next, go to your basket and checkout where you will be prompted to enter delivery information and payment details to make the payment. We will then e-mail you with a confirmation and estimated delivery date along with your tracking number.

If you would prefer to speak to one of our customer services representatives, please call 0800069633 and they will be happy to guide you through the purchase process over the phone.

 

There’s a problem with my order, what do I need to do?

If you have a problem with your order, please email us at info@qualitycaravanawnings.com  or call us at 08000869633.

Please read through our guidelines for shipping, returns and cancellation here: https://www.qualitycaravanawnings.com/pages/shipping

 

No one answered my call, what other alternative do I have?

Our telephone customer service representatives work from 8AM-5PM, Monday to Friday. If you are calling outside of these hours or on a weekend, please leave a voicemail with your name and contact number and we will call you back.

Alternatively, send us an e-mail at info@qualitycaravanawnings.com.

 

The awning I am looking to purchase is out of stock, what are my options?

Please send us an email at info@qualitycaravanawnings.com so that we can let you know when your chosen product will next be in stock and if appropriate, give you alternative options within your price range.

 

How long does it take for my order to arrive?

It usually takes 24-48 hours to receive confirmation that your order has been dispatched and you will receive a notification email with the tracking details. Depending on your location, delivery time is approximately 4-8 business days. Feel free to send us an e-mail at info@qualitycaravanawnings.com if you haven't received your tracking number within 48 hours and would like to enquire about your delivery date.

 

There is a problem with my awning, what should I do?

Please visit our returns page at https://www.qualitycaravanawnings.com/pages/shipping for details of our returns policy.

If you think that there is something missing from your delivery, please contact us and we will ensure any missing parts are sent to you immediately.

If you open your awning and think it’s faulty, please take photos and write a description of what the issue is, then e-mail these to info@qualitycaravanawnings.com along with your phone number and we will be in touch. Return addresses and policies will vary by supplier.

If your product is not faulty but you have changed your mind, cancelling your order within 48 hours of ordering will incur no cost. Any orders which are cancelled 48 hours or longer after the date of order will be subject to a £20 processing fee regardless of whether the item has been dispatched. Once the order has been dispatched, the buyer (you) will take responsibility for covering the return shipping costs. Please note, we are unable to process returns for an items which have been opened or used. For an item to be eligible for return it must be in a resalable condition and packaged exactly as it what when received. It is only possible to process refunds to the same credit card that was used to place the order.

 

I want a product from one of the suppliers listed on your website, but the product isn’t listed

No problem, give us a call on 08000869633 and as long as our supplier has it in stock, we will be able to take your order over the phone.