Quality Caravan Awnings - Frequently Asked Questions

How can I purchase a product?

There are a few ways you can purchase your item.

The simplest way is to purchase online at www.qualitycaravanawnings.com. Choose which awning you like, input the size that will fit your caravan and add any extras which you may like to purchase (for example an annexe, carpet or storm straps). Next, go to your basket and checkout where you will be prompted to enter delivery information and payment details to make the payment. We will then e-mail you with a confirmation and estimated delivery date along with your tracking number.

If you would prefer to speak to one of our customer services representatives, please call 0800069633 and they will be happy to guide you through the purchase process over the phone.

There’s a problem with my order, what do I need to do?

If you have a problem with your order, please email us at info@qualitycaravanawnings.com  or call us at 08000869633.

Please read through our guidelines for shipping, returns and cancellation here: https://www.qualitycaravanawnings.com/pages/shipping

The phone line is busy, what other alternative do I have?

Our telephone customer service representatives work from 8AM-5PM, Monday to Saturday. If you are calling outside of these hours or on a weekend, please leave a voicemail with your name and contact number and we will call you back.

Alternatively, send us an e-mail at info@qualitycaravanawnings.com.

The awning I am looking to purchase is out of stock, what are my options?

Please send us an email at info@qualitycaravanawnings.com so that we can let you know when your chosen product will next be in stock and if appropriate, give you alternative options within your price range.

How long does it take for my order to arrive?

It usually takes 24-48 hours to receive confirmation that your order has been dispatched and you will receive a notification email with the tracking details. Depending on your location, delivery time is approximately 4-8 business days. Feel free to send us an e-mail at info@qualitycaravanawnings.com if you haven't received your tracking number within 48 hours and would like to enquire about your delivery date.

There is a problem with my awning, what should I do?

Please visit our returns page at https://www.qualitycaravanawnings.com/pages/shipping for details of our returns policy.

If you think that there is something missing from your delivery, please contact us and we will ensure any missing parts are sent to you immediately.

If you open your awning and think it’s faulty, please take photos and write a description of what the issue is, then e-mail these to info@qualitycaravanawnings.com along with your phone number and we will be in touch. Return addresses and policies will vary by supplier.

If your product is not faulty but you have changed your mind, cancelling your order within 48 hours of ordering will incur no cost. Any orders which are cancelled 48 hours or longer after the date of order will be subject to a £20 processing fee regardless of whether the item has been dispatched. Once the order has been dispatched, the buyer (you) will take responsibility for covering the return shipping costs. Please note, we are unable to process returns for an items which have been opened or used. For an item to be eligible for return it must be in a resalable condition and packaged exactly as it what when received. It is only possible to process refunds to the same credit card that was used to place the order.

I'm looking for a product from one of the brands listed on your website, but I can't find it.

No problem, give us a call on 08000869633 and as long as our suppliers have it in stock, we will be able to take your order over the phone.

Pricing Guarantee

At QualityCaravanAwnings we aim to offer the most competitive prices on the internet. If another online only retailer advertises a lower price than ours within a 30 day time frame of your purchase date we ask that you please inform us so that we can refund you the difference between their price and what you paid.  Our aim is that you feel sure that you have been offered the best deal for the item you ordered.

Requesting this part refund is simple, just send us an e-mail with the link to the same product which you purchased on our website, on our competitor’s website. Remember this must be within thirty days from the order date.

Our 100% Price Guarantee has the following limitations:

• The item must be purchased from QualityCaravanAwnings.com before you request your Price Match Guarantee.
• Any promotions, for example, rebates, buy one get one free offers are not eligible.
• The item of interest must be shown to be in stock on the competitor's website.
• The website must not be a discounter or auction website (ie; eBay)
• The competitor must be only an online only seller, they must not have a retail location.
• The competitor must be an authorised seller for the item of interest.
• This offer excludes Leinwand, Olpro, Outdoor Revolution, Sunncamp & Fiamma products.
• The Price Match Guarantee only includes the item price and the shipping charges, but excludes VAT.

UK Mainland Shipping

Free Delivery - Orders over £100

£10 Delivery Charge - Orders below £100

Ireland Shipping

Order Confirmation:

After placing your order an order confirmation e-mail will be sent to you. This lets you know that Quality Caravan Awnings has received your order and your credit or debit card has been pre-authorised for the purchase amount. Once your order is received we automatically contact our suppliers who will confirm if your item is available for immediate shipment. If, for some reason the item is unavailable (e.g. on backorder) your pre-authorisation payment will be void and we will be in touch via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

Shipment:

Assuming your order is in stock, your credit card payment will be processed and the item will be shipped within 5 working days after the date of order.  We will send a tracking information email 24 hours after your order leaves the warehouse.  If you would prefer not to receive this email please feel free to let us know at info@QualityCaravanAwnings.com.

Please note, Leinwand products may take up to 2 - 3 weeks to be delivered.

Damaged Items:

We ask that you inspect the packaging of your item(s) once it arrives, any damage which you notice please inform the courier and make a note of it when signing for delivery.  If your item(s) arrive damaged please email photographs of the damage to info@QualityCaravanAwnings.com so that we can help with the insurance claim on your behalf.

We reserve the right to decline items which are deemed to have been damaged due to abuse (e.g as a result of being erected and incurring damage during a storm or damage that we deem to be wear and tear). This type of damage is not covered by our manufacturer's warranty.

Cancellations & Refunds:

Returns or cancellations may be requested for a period of 14 days from receiving an item. Any return requests after 14 days from the date of delivery will not be accepted. Any orders which are requested within 14 days from the date of delivery and are in an unopened package will be subject to a 25% processing and restocking fee. Once the order has been dispatched, the buyer (you) will take responsibility for covering the return shipping costs. We will advise the cost of returns as they vary between items.

Please note, we are unable to process returns for any items which have been opened or used. For an item to be eligible for return it must be in a resalable condition and packaged exactly as it was when received. It is only possible to process refunds to the same credit card that was used to place the order. We ask that customers please contact info@qualitycaravanawnings.com with details of their request so that a return authorisation number and return address can be issued.

Please note we are unable to accept returns for Sunncamp products.

Additonally, as Walker awnings are custom made for the specific make, model and year of your caravan, they are non-refundable.